Dedicated Patient Line
029-853-7668(※appointment only)

To Persons Living Overseas Who May Wish to Receive Medical Care at the University of Tsukuba Hospital

Due to the covid-19 situation, we have temporarily suspended seeing new non-Japanese patients residing overseas.

Principle and Policy Regarding Acceptance of Overseas Patients

Principle

We are committed to providing high-quality medical care and cultivating medical professionals who can contribute to developing the medical field.

Policy

We are committed to providing the safest and highest quality medical care to overseas patients.
We provide services considerate of various cultures, customs, religions, etc. of overseas patients.
Fully mindful of our mission and responsibility, we cultivate medical professionals who are rich in humanity.
We promote a team approach to medical care services in which all occupations participate.
We work to spread knowledge about health and medicine.
We contribute to international society through our medical research and promotion of advanced medical technology.

Rights of Overseas Patients who receive medical care

Overseas Patients can receive medical care as a respected person.
Overseas Patients can select treatment methods by their own will after receiving explanations and information.
Overseas patients can ask a physician at another hospital for an opinion (second opinion).
Overseas patients can ask for an advice about medicine and welfare.
Overseas patients can freely decide if he/she will cooperate in educational training or research.
Personal information and privacies are protected appropriately.
Overseas patients can know the details of the medical expenses.

Rights of Overseas Patients who receive medical care

Please provide information on your health condition etc. as precisely as possible.
Please follow the rules of our hospital and cooperate in medical examinations and managements.
Please refrain from actions that may interfere with medical examinations or cause trouble to others.

Medical Care Appointment Procedures

  1. Contact the medical coordinator(below). designated by the hospital
  2. Determination of the hospital department to provide medical care
  3. Presentation of an approximate estimate and adjustment of the reservation date
  4. Procedures for arrival in Japan
  5. Explanation of written consent for medical examination, etc
  6. Medical care (consultation, medical treatment)
  7. Completion of medical care and adjustment of medical expenses
  8. Return to your country

*Two types of medical treatment are provided: (1) medical treatment provided based on a visit to Japan and (2) consultations provided based on imaging data and other data necessary for diagnosis (not necessarily based on a visit to Japan).

Medical coordinator Registered Guarantors related to visa for medical stay and Medical interpreter

Foreign patients need to follow these regulations if they wish to have consultations and treatment.

1. Please accept the support of the medical coordinator we designate.

Foreign patients must be supported by a designated coordinator.
This is because University of Tsukuba Hospital staffs are unable to complete all the formalities related to the acceptance of foreign patients and they rely on the assistance of a medical coordinator.
Doctors, nurses, back offices staff and designated coordinator work together to assist and care for foreign patients and each has following duties and responsibilities.

Doctors・Nurses Medical judgement, making treatment schedule, consultations, examinations, treatments etc
Back office Allocation of hospital work, Accounts
Coordinator Communicating with patient in foreign language, Visa support, Interpreter arrangement, help settling in in Tsukuba, Receive payment in advance, Payment intermediary
2. University of Tsukuba Hospital requests the presence of an interpreter at certain times.

If foreign patients have an interpreter who doesn’t have sufficient ability, the doctors may not be able to provide sufficient explanation about their treatments and patients may misunderstand the explanation. It may prevent providing safe treatment. Therefore, it’s mandatory to have an interpreter arranged by the designated coordinator in order to interpret in neutral position. Please understand that we may refuse consultation and treatment if a patient does not have a qualified interpreter who is arranged by the coordinator. This will apply to the patients who are accompanied by friends or family who speak Japanese or volunteer interpreters in terms of risk management. We hope foreign patients understand the above and corporate with us to provide safe consultations and treatment.

For foreign patients who will have a consultation & treatment at University of Tsukuba Hospital

Application for consultation

At University of Tsukuba Hospital, we recommend four companies; Emergency Assistance Japan Co., Ltd., JTB Corp., Kanto International LTD., and Japan International Medical Exchange Co., Ltd. as medical travel support companies.
Therefore, please note that all persons who wish to receive our medical care will receive the care through one of the four companies above. After making a commitment to protect your personal information, medical travel support company will perform all the necessary arrangements from your arrival in Japan to your return to your country. This includes assistance in obtaining a medical visa, air travel arrangements, and reservations of accommodations, as well as adjustment of the date(s) of receiving medical care at the hospital department(s), fidelity gurantee, medical information translation, arrangement of interpreter(s), and carrying out payments on your behalf.

Emergency Assistance Japan Co. Ltd.
NRK Koishikawa Building, 21-14, Koishikawa 1-chome, Bunkyo-ku, Tokyo Tel: +81-3-3811-8600 http://maj.emergency.co.jp/
Japan Medical & Health Tourism Center / JTB Corp.,
Garou Building 8F, 3 Chome-1-4, Nihonbashi, Chuo, 103-0027, Tokyo Tel: +81-3-5290-1630 https://j-medical-healthcare.com/en/jmhc/business/
Kanto International LTD.
312 Sannei Building, 2 Chome-1-8, Shimo-Ochiai, Shinjyuku, 161-0033, Tokyo Tel: +81-3-5906-5538 http://www.onlyhantang.com
Japan International Medical Exchange Co., Ltd.
Harumi Triton Square, Office Tower W 16F, 1 Chome-8-8, Harumi, Chuo, 104-0053, Tokyo Tel: +81-3-6277-6517 http://www.jime.co.jp

Personal Information Protection Policy

University of Tsukuba Hospital

University of Tsukuba Hospital, “Handling of Personal Information”

Medical Travel Support Companies

Emergency Assistance Japan

JTB

Kanto International Ltd.

Japan International Medical Exchange Co., Ltd