Dedicated Patient Line
029-853-7668(※appointment only)

Frequently Asked Questions

Q: I want to visit the outpatient department. What should I do?

A: Please make an appointment by visiting our hospital, or by telephone since our outpatient services are by appointment-only.


Phone Number
8:30~17:00We do not accept appointments on: Saturdays, Sundays, National Holidays, and from December 29 – January 3.

Q: I have medical referral letter. How do I visit your hospital?

A:If you have a letter of referral, you may be able to receive treatment without an appointment, but there are restrictions on the departments and hours of treatment. For details, please ask at the appointment center. If you wish to receive treatment without an appointment, please understand that patients with appointments will be given priority and you may have to wait for a long time.

Q:I have an acquaintance in the hospital, how can I visit him/her?

A:Those who wish to be admitted to the hospital must first undergo a medical examination at the outpatient clinic, and then apply for admission according to the doctor’s instructions. Please note that the hospital may not be able to admit you immediately due to circumstances beyond our control.

Q: My acquaintance is hospitalized in your hospital. How could I visit?

A: The visiting hours are from 14:00 to 21:00 on weekdays, and from 11:00 to 21:00 on weekends and holidays. The psychiatric ward is open until 18:00. If you wish to visit, please notify the security guards at the main entrance and east entrance before coming to the wards. After-hours visits and visits by large groups of visitors are not permitted. If you have a special reason, please let us know. Please keep your visits as short as possible and keep quiet so as not to disturb other patients. Please refrain from bringing persons with contagious diseases and children under 12 years old. Eating and drinking are not allowed in the hospital during visits. In addition, please do not bring food or drink into the hospital. Anti-COVID-19 measures may affect visitation times, duration, and occurrence so please check before coming.

Q:I would like to volunteer to take care of hospitalized patients or care for children.

A: There are about 45 hospital volunteers every year. If you are healthy and able to work for more than 6 months, please contact the Medical Support Section at 029-853-3884. Unfortunately, volunteer programs have been suspended until further notice due to anti-COVID-19 measures.

Q:What is the procedure to use the patient parking lot?

A:Both multilevel and flat parking lots, including wheelchair parking lots, have a system where the parking ticket is extracted from the ticket issuing machine upon entry and the fee is paid upon exit. Please note that only 1,000 yen in bills and 10 yen, 50 yen, 100 yen, and 500 yen in coins can be used to pay the fee. In addition, outpatients, hospitalized patients, their families, and visitors can receive free or discounted parking by completing the necessary procedures at the designated location. As a rule, only vehicles driven by wheelchair users are allowed to use the wheelchair parking lot. However, this does not apply to wheelchair users who require assistance. If you wish to use the parking lot, please apply at the outpatient reception desk (Number 2) for a certificate of use. If you are a first-time patient who is eligible to use the wheelchair parking lot, please ask the security guard at the parking lot gate. For more details, please refer to “Parking Lot Information”.

Q:I have a suggestion to improve hospital services. Who can I talk to about it?

A:An opinion/suggestion box is located near the entrance hall of the hospital. Please feel free to write in English or Japanese.